Política de reembolso

Refund & Return Policy

We accept returns of unopened, unused products within 14 days of delivery.

For hygiene reasons, opened or used products are not eligible for return unless they are defective or incorrect.

Please contact support@bouche.me before sending a return.

Shipping Costs

Customers are responsible for all return shipping costs unless the return is due to a confirmed defect or an error by Bouche.

Original shipping charges are non-refundable.

If your order originally qualified for free shipping and a partial return causes the products you keep to fall below our free-shipping minimum, the standard original shipping charge will be deducted from your refund.

If Bouche provides a prepaid return label, the cost of that label will also be deducted from your refund.

Subscriptions

Subscription orders are final sale once they have been processed and are not eligible for return or refund, except for confirmed defective products, fulfillment errors, or where required by law.

Customers are responsible for cancelling, pausing, or modifying their subscription before the next renewal is processed.

Once a subscription renewal has been processed, it cannot be refunded because you forgot to cancel, changed your mind, no longer need the product, or still have product remaining.

Cancelling a subscription only prevents future renewals. It does not cancel or refund an order that has already been processed.

Refund Amounts

Refunds are based on the amount actually paid for the returned products after discounts or promotions.

For partial returns, Bouche may adjust the refund if the remaining order no longer qualifies for a bundle discount, promotion, free gift, or free shipping.

This may include deducting:

Return shipping costs
Original shipping costs
The value of promotional items not returned
Any discount adjustment caused by the partial return

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us with your order number and details of the issue.

Once confirmed, we will provide an appropriate replacement or refund and cover applicable shipping costs.

Refund Processing

Approved refunds are returned to the original payment method after the returned products have been received and inspected.

Please allow 5–10 business days for the refund to appear after it has been processed.

Final Sale

Opened products, used products, subscription orders once processed, and products marked final sale are not eligible for return or refund, except where required by law or in the case of a confirmed defect or fulfillment error.